Shipping policy

Shipping Policy

Thank you for shopping with SmileVital™. We are committed to delivering your order as quickly and safely as possible.

Shipping Locations

We currently ship throughout South Africa.

Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer.

Delivery Time

We ship all orders using Aramex Store-to-Door.

Estimated delivery time: 8–11 business days from the date your order has been dispatched.

Delivery times are estimates only and begin once your order has been shipped, not when it is placed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated as part of a promotion.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delivery dates are estimates only and cannot be guaranteed.

Occasionally, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Industrial action or strikes

  • Courier operational delays

  • Incorrect or incomplete delivery information supplied by the customer

  • Other unforeseen events

SmileVital™ will not be responsible for delays arising from circumstances beyond our reasonable control. However, we will make reasonable efforts to assist you in tracking your shipment and resolving any delivery issues with the courier.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at checkout.

If an incorrect address is provided, we cannot guarantee successful delivery and any additional shipping charges incurred to resend an order may be the customer's responsibility.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

We will work with Aramex Store-to-Door to investigate the matter and, where appropriate, provide a suitable resolution in accordance with applicable South African consumer law.

Failed Deliveries

If delivery cannot be completed because:

  • the customer is unavailable,

  • the delivery address is incorrect,

  • delivery is refused, or

  • the parcel is returned to us,

the customer may be responsible for any additional shipping charges required to resend the order.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team.

We are always happy to assist.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law. Where this policy conflicts with applicable law, the law will prevail.